Company Name: Genpact
Website: www.genpact.com
Qualification: Any Graduate
NOTE: (B.tech, MBA, GNIIT, MCA, BCA, CA, CS, ICWA) need not apply.
Experience: 0 - 2 Years
Location: Gurgaon
Job Role: Associate/ Senior Associate -(NonTechnical)
Job Description:
--> Take inbound calls
--> Comprehend customers queries / Complains / Comments
--> Display empathy/ understanding of the issue/ concern towards customer
--> Provide quick an effective resolution to the customer's queries
--> Handling multiple tasks simultaneously
--> Has a pleasant attitude
--> Wants to delight customers, above and beyond call of duty
--> Has a knowledge of customer needs
--> Is able to communicate clearly, both written and in speech
--> Talks in a way the customer can understand
--> Is able to handle complaints, even irate customers
--> Works accurately and with eye for details
--> Is able to use automated information systems to analyze the customers situation
Desired Profile :
--> Graduation in any discipline
--> 0 -24 months experience
--> Freshers shall also be considered
--> Excellent English reading & writing skills
--> Fluent in English
--> Excellent Analytical skills.
Carry-One Updated cv, Original photo ID proof, Passport size photograph.
Walkin Details:
Walkin Date: 15 to 18 th Oct 2012
Walkin Time: 10am to 2pm
Walkin Venue:
GENPACT
Delhi IT Park, 8h Floor, Shastri Park
Behind Shastri Park Metro Station
NEW DELHI,Delhi,India 110052
Contact Person: NEHA SHARMA(HR)
Please mention "NEHA SHARMA" on top of your CV for reference.
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