Job Description:
Greetings from HCL Technologies Ltd.
We are pleased to inform you that with regard to an opening for the position of " Trainee ".
1) B.Tech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
Greetings from HCL Technologies Ltd.
We are pleased to inform you that with regard to an opening for the position of " Trainee ".
1) B.Tech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
5) Independent troubleshooting within SLA
6) Adherence to standard operating procedures / work instructions
6) Adherence to standard operating procedures / work instructions
7) Ensure quality of ticket closure and queue assignment
8) Maintain track specific records and Vendor management
9) Identify avenue for value adds and present value add summary
10) Participate in Talent Management meetings - sharing and acquiring knowledge www.allindiajobs.in
Desired Candidate Skill set:
1: Good Communication Skills
2: Immediate joiners
3: Willing to Work in Night Shifts
4: Technical / Networking/Infrastructure
5: No standing arrears
Walk-in Details:
Date: 15th March 2013
Time: 10 AM 4PM
Walk in Venue :
Dehradun Institute of Technology (DIT)
Mussourie-Diversion Road,
Makkawala, Dehradun,
Uttarakhand-248009,
India
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